Last updated März 14, 2025
Privacy policy

Privacy Policy for JK Dienstleistung

At JK Dienstleistung, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website, jkdienstleistung.com, and our services. By using our services, you agree to the terms of this Privacy Policy.

For any questions regarding this policy or your personal data, you may contact us at:

  • Email: info@jkdienstleistung.com
  • Phone: 03322 429 0871 / 01517 261 0955
1. Data Collection and Use

We collect personal data as necessary to provide our cleaning services, manage our website, and improve user experience. The types of data collected include:

a. Personal Data You Provide
  • Contact Information: Name, email address, phone number, and mailing address.
  • Service Information: Details related to your cleaning service request, such as property size and cleaning schedule.
  • Billing Information: Payment details necessary for processing payments.
b. Automatically Collected Data
  • Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited.
  • Cookies and Tracking Technologies: We use cookies to improve website performance and user experience. For more details, see our Cookie Policy.
2. Purposes of Data Processing

We process personal data for the following purposes, in compliance with applicable data protection laws:

  • To provide and fulfill our cleaning services.
  • To communicate with you regarding service updates, appointments, and customer support.
  • To manage billing, invoicing, and payment processing.
  • To analyze website usage and improve our services.
  • To comply with legal obligations, such as record-keeping and fraud prevention.
3. Legal Basis for Data Processing

Our data processing activities are based on the following legal grounds under the GDPR:

  • Contractual Necessity: When processing is necessary to provide our services.
  • Consent: For processing not covered by contractual necessity, such as marketing communications, we will seek your explicit consent.
  • Legal Obligations: When required to fulfill legal obligations, such as financial record-keeping.
  • Legitimate Interests: For improving our services, we process data in ways that are both necessary and proportional.
4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Service Data: Retained for the duration of the service contract and up to 3 years thereafter for record-keeping.
  • Billing Data: Retained for 10 years in compliance with financial and tax regulations.
  • Usage Data: Retained for up to 24 months to support site analytics and security purposes.

After the retention period, data will be securely deleted or anonymized.

5. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: Secure storage and transmission of data via encryption protocols.
  • Access Control: Restricted access to personal data, granted only to authorized personnel.
  • Data Minimization: Limiting data collection and retention to only what is necessary for our purposes.

However, please note that no data transmission or storage method is entirely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Sharing of Personal Data

We share personal data only as necessary and with trusted third parties, including:

  • Service Providers: Such as payment processors, IT service providers, and email marketing platforms. These providers are contractually obligated to maintain the confidentiality and security of personal data.
  • Legal Compliance: If required by law or to protect our legal rights, we may disclose information to regulatory authorities or law enforcement.

We do not sell or trade your personal data with third parties.

7. International Data Transfers

Your personal data is stored and processed primarily within the European Union. In the event that data is transferred outside the EU, we will ensure adequate safeguards are in place, in line with the GDPR requirements, such as Standard Contractual Clauses (SCCs) or equivalent protection measures.

8. Your Rights as a Data Subject

As a data subject under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: You may request a copy of the data we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to legal or contractual retention obligations.
  • Right to Restriction: You may request restriction of processing in certain circumstances.
  • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Right to Object: You may object to data processing based on legitimate interests, including direct marketing.
  • Right to Withdraw Consent: Where we rely on consent for data processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at info@jkdienstleistung.com. We may request verification of your identity to process your request.

9. Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect data from children. If we become aware of any personal data inadvertently collected from children, we will take steps to delete it promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our data processing practices or applicable laws. Updates will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data processing practices, please contact us:

  • Email: info@jkdienstleistung.com
  • Phone: 03322 429 0871 / 01517 261 0955
  • Address: Falkenkorso 50 14612 Falkensee.

If you believe your rights under data protection laws have been violated, you also have the right to file a complaint with the appropriate data protection authority in Germany (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit).

This Privacy Policy is provided to comply with applicable regulations and ensure the protection of your personal data.